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Refund and Returns Policy

Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nicola@hugoflear.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nicola@hugoflear.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
If the item you have purchased does not fit, we will arrange an exchange for you. The only exception to this will be sale items, when sizes are limited. 

 

Refunds

Exchanges

Like-for-like exchanges or exchanges of a higher monetary value (where additional payment is required) can be processed and proof of purchase is provided.

We always aim to honour an exchange during the exchange period above. If the product you require is out of stock we will contact you and give you a choice of an alternative product or issue you with a refund. We recommend you contact us ahead of time to reserve a product required for an exchange. If the item you require is of a higher value we will contact you to take the additional payment. Except for Interiors items, we will ship the replacement product to your original delivery address, which shall be at our cost if the original product was defective.

Return of Products locally

You must return the products to us. Please try to return products in or with their original packaging with all their labels intact. The date your products were despatched by us will be detailed in the despatch confirmation email sent to your nominated email address that we sent you.

Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us.

Return of Products internationally

unfortunately we do not except any returns internationally due to import tax laws in South Africa